Beacon Work Terms of Service

1. Agreement and scope

Beacon provides Beacon Work, a connected software suite consisting of the Beacon app, Command, and Estimator.

These Terms of Service (“Terms”) govern access to and use of Beacon Work, including its related account, workspace, billing, Beacon Mail, file, integration, application programming interface, and Model Context Protocol (“MCP”) features.

Each User agrees to comply with these Terms when that User affirmatively accepts them. A Customer becomes bound when a person authorized to act for the Customer affirmatively accepts these Terms, enters into a written agreement that incorporates them, or completes a purchase that expressly incorporates them. Merely viewing these Terms does not create an agreement.

In these Terms:

• “Customer” means a business, organization, or person operating a business that creates or uses a Beacon Work workspace.
• “User” means a person authorized to access Beacon Work through a Customer.
• “Customer Content” means information that a Customer or User submits, imports, sends, receives, or generates through workspace features. Customer Content does not include account, billing, security, or operational records that Beacon creates and maintains to operate Beacon Work.
• “Customer Output” means Customer-specific business output generated through Beacon Work from Customer Content. Customer Output is Customer Content.
• “Paid Service” means a Beacon Work product, subscription, seat, or managed operation that a Customer affirmatively purchases.
• “Beacon Parties” means Beacon; any future legal entity or other operator that provides Beacon Work and assumes Beacon’s obligations under these Terms; and each of their respective affiliates, personnel, contractors, and Providers acting on their behalf, but only to the extent a claim relates to their work for Beacon Work.
• “Provider” means a third party that performs a function for Beacon, handles a direct interaction with a User under its own terms, or receives information through a Customer-directed integration in connection with Beacon Work. A Provider’s role for a particular activity is described in Section 12.
• “Privacy Policy” means Beacon’s public privacy-transparency notice available at https://beacon.work/privacy.

2. Business use, eligibility, and authority

Beacon Work is offered for United States business use. A User must be at least 18 years old and legally able to enter into these Terms.

A person accepting these Terms for a company, organization, sole proprietorship, or other business represents that the person has authority to bind that Customer. A User who lacks that authority may accept these Terms for the User’s own access, but may not create a workspace, purchase a Paid Service, or otherwise act as though the User can bind the Customer.

The Customer is responsible for ensuring that its use of Beacon Work and its instructions to Beacon comply with laws that apply to the Customer, its business, its locations, its recipients, and its Customer Content.

3. Accounts and identity

Google and Microsoft authenticate supported User identities. Beacon determines whether an authenticated identity may access a Beacon account, workspace, or application.

A Beacon account has one canonical email address. Beacon links a Google or Microsoft identity to that account using that Provider and the Provider’s unique subject identifier. When an identity from a Provider is linked for the first time, Beacon uses the normalized email address supplied by the Provider to locate or create the Beacon account. A later change to the email address reported by an already-linked Provider identity does not automatically change the canonical Beacon account email. Users must provide accurate account information, keep their accounts with those Providers secure, and promptly notify Beacon at infrastructure@beacon.work of suspected compromise or unauthorized access.

Users may not share accounts, authentication sessions, or credentials. A Customer should revoke a departing User’s Beacon Work access before retiring or reassigning that person’s business email address. Beacon does not promise to merge accounts or recover access when a Customer or authentication Provider reassigns an address to another person.

4. Workspaces, owners, and administrators

The Customer controls its workspace, Users, application access, roles, and Customer Content. The Customer is responsible for selecting trustworthy owners and administrators, reviewing the permissions it grants, and promptly removing access that is no longer authorized. The Customer is responsible for its Users’ compliance with these Terms and for actions submitted through their accounts to the extent those actions are within the authority the Customer granted.

Beacon may rely on instructions submitted through an authenticated owner or administrator account to the extent permitted by that role. Those instructions may include inviting or removing Users, granting application access, configuring integrations, managing subscriptions and paid capacity, and requesting workspace operations. Only the workspace owner may perform operations that Beacon reserves to the owner, including workspace deletion and the purchase of a Beacon Mail address change.

As between the Customer and Beacon, assigning a person an owner or administrator role authorizes that person to submit the in-product instructions available to that role until the Customer removes the role or access. This authorization does not establish that person’s authority for matters outside Beacon Work.

Removing a User ends that User’s access but does not erase the User’s prior work, reduce purchased seat quantity, or remove Customer Content that belongs to the workspace.

5. Controlled, evaluation, and no-charge access

Beacon may provide Beacon Work without charge during a pilot, preview, controlled-access, evaluation, or free period. Access during such a period does not obligate the Customer to purchase a Paid Service. Beacon will not charge a Customer unless an authorized workspace administrator affirmatively selects a Paid Service and accepts the price, quantity, billing period, renewal terms, and applicable tax presented at checkout. Beacon does not charge retroactively for an earlier no-charge period.

Controlled or no-charge access may have limited features, capacity, availability, or support. Before public availability, Beacon may require a Customer to stop using its closed-production workspace and begin public use in a fresh workspace. If Beacon requires that reset, Beacon will provide advance notice of the reset date and a reasonable opportunity to export available Customer Content. The closed-production workspace owner must then schedule that workspace for deletion through Beacon Work. Beacon may withhold public access for that Customer until the required deletion is scheduled. Once it is scheduled, the Customer may begin public use in a fresh workspace while the closed-production workspace remains deletion-pending.

The closed-production workspace will use only the lifecycle in Section 16. Scheduling deletion ends access to that workspace immediately, starts its 60-day restoration period, and makes it eligible for coordinated deletion only after that period. A fresh public workspace is separate from the closed-production workspace. Restoring the closed-production workspace does not merge its content into the fresh workspace or remove Beacon’s requirement that public use begin fresh. Beacon will not use a separate immediate-deletion path for this reset. Customers should maintain independent copies of important business records and should not use a pre-public workspace as their only system of record.

Beacon may end or decline to renew controlled, evaluation, or other no-charge access for any lawful reason by providing reasonable advance notice. Beacon may act immediately for a reason described in Section 15. When practicable and legally permitted, Beacon will provide a reasonable opportunity to export available Customer Content before ordinary no-charge access ends. After access ends, the Customer and its Users must stop using the affected service, and retained Customer Content follows Section 16. Ending no-charge access does not create a fee, retroactive charge, or refund obligation.

6. Paid Services, payment, taxes, and renewal

Workspace administrators may purchase and manage Paid Services on the Customer’s behalf. The Customer is responsible for charges and changes authorized through its owner and administrator accounts.

If a Customer purchases a Paid Service, the Customer agrees to the price, quantity, billing period, renewal terms, and applicable taxes shown at checkout. Fees are stated in U.S. dollars and exclude taxes unless expressly stated otherwise. The Customer must provide accurate billing and tax information. Beacon will calculate and collect taxes when legally required.

Stripe processes payments, subscriptions, invoices, and eligible refunds. Beacon does not receive or store complete payment-card numbers in its billing systems. The Customer authorizes Beacon and Stripe to charge the selected payment method for the initial purchase, recurring renewals, approved capacity increases, applicable taxes, and other Paid Services the Customer affirmatively orders.

Beacon Pro and Estimator are separately licensed, workspace-scoped subscriptions. Each subscription automatically renews for the billing interval shown at purchase until canceled, subject to Section 23 when renewal requires acceptance of revised Terms. Different Paid Services may have different renewal dates.

Beacon may change a recurring fee by providing reasonable advance notice and any longer notice required by law. An increase applies no earlier than the Customer’s first renewal after the notice period. A trial, promotion, coupon, or discount applies only when expressly offered and is governed by the conditions shown with that offer. It does not create a right to future discounts.

7. Paid seats, capacity changes, and cancellation

Adding paid seats takes effect after successful payment. Stripe calculates the prorated charge and applicable tax for the remainder of the current billing period when the increase is submitted.

A paid-seat decrease takes effect at the next subscription renewal. It does not create a current-period refund or credit. Current paid capacity remains available until renewal, and Beacon does not automatically choose or remove a User to satisfy a future quantity.

Removing a User and changing purchased capacity are separate actions. Removing a User ends access immediately but does not automatically reduce the Customer’s subscription quantity, erase the User’s prior work, or generate a refund.

A workspace administrator may cancel a scheduled paid-seat decrease from Beacon’s billing surface before it takes effect. A workspace administrator may also use Beacon’s billing surface to schedule an ordinary subscription cancellation. If that subscription has a Beacon-owned scheduled seat decrease, Beacon first releases the decrease before scheduling cancellation. The review surface displays the exact cancellation effective time and applicable time zone. To avoid the next recurring charge, the Customer must complete cancellation before that displayed time. A cancellation completed on or after that time applies to the renewed period unless Beacon or applicable law provides a refund. Paid features remain available through the period for which cancellation is effective, and cancellation does not create a refund or credit for unused time or capacity. Before cancellation becomes effective, a workspace administrator may use Beacon’s billing surface to keep the subscription and restore renewal. Beacon records an authenticated receipt when cancellation is scheduled, withdrawn, or confirmed effective and may send a courtesy copy by email; an email-delivery failure does not change the subscription action. Stripe’s billing portal remains available for invoices, payment methods, and general billing details, but it is not Beacon’s subscription-cancellation surface. Beacon may end a subscription earlier when resolving fraud, a duplicate subscription, a provisioning failure, or a legal requirement. Canceling a subscription does not delete the workspace or Customer Content.

8. Failed payments, refunds, and payment disputes

If payment fails, Beacon or Stripe may retry the charge and request updated payment information. Beacon may block new Paid Services or capacity increases during payment recovery and may restrict or cancel paid features if payment is not recovered. Billing enforcement does not by itself delete workspace membership records or Customer Content. Eligible paid access may be restored after successful payment.

Except where required by law or expressly stated otherwise, subscription charges, unused seats, mid-period cancellations, and scheduled reductions are non-refundable. Beacon will refund duplicate charges, confirmed billing errors, and payments for service that Beacon failed to provision. Beacon may, in its discretion, refund an accidental first purchase reported within 14 days when the Customer has not meaningfully used the Paid Service. Customers should report ordinary billing errors within 30 days after the charge appears for the fastest investigation. That 30-day period is an administrative request, not a contractual forfeiture deadline, and does not limit rights under applicable law. Approved refunds are issued through the original Stripe payment method.

Customers should contact Beacon before initiating a payment dispute. While a dispute is open, Beacon freezes new paid provisioning and capacity increases and will not issue a separate refund for the same payment that is under dispute. If the Customer withdraws the dispute, Beacon may confirm that a separate refund can proceed without duplicating reimbursement. After the dispute closes, Beacon may consider a refund request under this Section but will account for any amount already returned through the dispute. A dispute does not automatically delete Users or Customer Content, but paid access may be restricted if the associated payment is reversed or the subscription becomes unpaid or canceled.

9. Beacon Mail

Beacon Mail requires eligible Beacon Pro access. Initial address activation is included with eligible service. Once activated, an address remains permanently reserved to the workspace that activated it and will not be assigned to a different workspace, including after a refund rollback or workspace deletion. Mail delivery requires continued eligible service. After activation, a managed address change requires the separate one-time fee and tax shown before purchase, may be requested only by the workspace owner, and remains subject to address availability and Beacon’s address rules.

After a completed address change, the prior address receives inbound mail as an alias for 90 days. Another address change is unavailable for 12 months after a completed change. If Beacon later completes a refund or dispute rollback for that change, the 12-month period restarts on the date the rollback is completed. Beacon may restore the prior address and permanently retire the refunded or disputed address. Every address activated or completed for the workspace, including an address later refunded, disputed, or retired from delivery, remains permanently reserved to that workspace.

Customers are responsible for the recipients, content, permissions, notices, and legal basis for messages they send or receive through Beacon Mail. They may not use Beacon Mail for spam, phishing, impersonation, unlawful messages, or unsolicited bulk communication. Message delivery depends on Postmark, recipient systems, sender and recipient configuration, reputation controls, and network conditions, and is not guaranteed.

10. Customer Content and Customer Output

As between Beacon and the Customer, the Customer retains its rights in Customer Content and Customer Output. Beacon retains its rights in Beacon Work, its software and services, its marks, its operational records, and its preexisting materials, methods, and templates. Customer ownership of Customer Output does not transfer Beacon’s or a third party’s rights in materials incorporated into that output.

Beacon grants the Customer a perpetual, worldwide, non-exclusive, royalty-free license to use, reproduce, modify, adapt, display, and distribute Beacon materials incorporated into Customer Output, but only as part of that Customer Output. The Customer may provide Customer Output to its customers, prospective customers, personnel, contractors, professional advisers, insurers, lenders, suppliers, and other intended business recipients, and may permit those recipients to use the Customer Output for the purpose for which it was provided. This license does not permit the Customer or a recipient to extract, market, sell, sublicense, or use Beacon’s materials, methods, or templates separately from Customer Output as a standalone product, template, or software library.

The Customer grants Beacon a non-exclusive, worldwide, royalty-free license to host, copy, process, transmit, display, convert, and otherwise use Customer Content only as reasonably necessary to provide, secure, maintain, and support Beacon Work, follow Customer instructions, comply with law, investigate abuse, and complete the retention and deletion processes described in these Terms and the Privacy Policy. Beacon may allow Providers acting on Beacon’s behalf to process Customer Content only to perform their functions for Beacon. A Provider with which a User or Customer interacts directly may also process information independently under its own terms and privacy practices, as described in Section 12 and the Privacy Policy.

When relevant Customer Content is deleted from Beacon’s active systems and the active systems of Providers acting on Beacon’s behalf, the license above ends for active-service use. A narrower license continues for any copy retained in a backup, security or transaction record, legal hold, unresolved deletion workflow, or similar retained system, solely to store, secure, isolate, restore for disaster recovery, comply with law, enforce these Terms, resolve a dispute, maintain security or audit records, or complete deletion. Beacon will not use a retained copy to provide active product features or for a new commercial purpose. The narrower license ends for each retained copy when that copy is deleted or no longer retained by Beacon or a Provider acting on Beacon’s behalf. Copies already delivered to a recipient or Customer-directed Provider remain subject to that party’s rights, systems, and practices. The Customer represents that it has the rights, permissions, and lawful basis needed for Beacon to process Customer Content as directed.

11. Estimator outputs and Customer documents

Estimator assists Customers in preparing measurements, quantities, pricing information, estimates, scopes, reports, production packets, and configurable Customer documents. Outputs depend on Customer inputs, configured assumptions, parsed source materials, Provider responses, and Customer-selected templates. Customers must independently review outputs before relying on, signing, sending, ordering from, or using them.

Subject to Section 10, Customers may modify and adapt Customer Output and may provide it to their customers, prospective customers, personnel, contractors, professional advisers, insurers, lenders, suppliers, and other intended business recipients. Those permissions do not expose or license a standalone Beacon template, method, or software component.

Beacon does not provide legal, tax, accounting, engineering, architectural, construction, or other professional advice. Configurable Customer documents and templates are operational starting points, not legal advice. The Customer is responsible for its licenses, disclosures, contract terms, warranties, cancellation notices, prices, approvals, signatures, professional review, and compliance obligations.

Supplier pricing and product information may change and does not guarantee availability or physical inventory. Estimator does not place material orders. A successful import, calculation, generation, or delivery does not guarantee that source material was complete, that every value was interpreted correctly, or that an output is suitable for the Customer’s project or legal obligations.

12. Providers, integrations, and external recipients

A Provider’s role depends on the particular activity, and the same Provider may act in more than one role for different activities.

First, Beacon selects and uses Providers to perform functions for Beacon, including infrastructure, authentication, billing, email, address lookup, storage, and related operations. For those functions, the Provider acts for Beacon within the scope of Beacon’s instructions and the applicable Provider relationship. Beacon manages that relationship and remains responsible for Beacon’s obligations under these Terms, the Privacy Policy, and applicable law. A Provider may change, interrupt, or discontinue a function, which may affect Beacon Work.

Second, when a User interacts directly with a Provider, including through a Google or Microsoft authentication screen or Stripe checkout or billing portal, that Provider may collect information directly and act independently under its own terms and privacy practices for that direct interaction. Beacon does not control those independent terms or practices, but remains responsible for Beacon’s own obligations.

Third, Customers may direct Beacon Work to exchange Customer Content with supplier systems, external documents, Customer-configured HTTPS destinations, email recipients, MCP-compatible clients, and other Providers, integrations, or recipients the Customer selects or authorizes. For that Customer-directed exchange, Beacon follows the Customer’s instruction; it does not select or manage the destination on the Customer’s behalf. Customers are responsible for those destinations, credentials, permissions, instructions, recipients, and their compliance with the external party’s terms.

Beacon does not control a Customer-directed Provider’s or recipient’s availability, security, data retention, or outputs. HTTPS protects information in transit but does not constitute Beacon’s approval or guarantee of a destination. Information delivered to a Customer-directed Provider or recipient may remain there under that party’s terms and practices.

Beacon may disable or limit an integration when reasonably necessary for security, legal compliance, Provider changes, or service reliability. Users are responsible for reviewing MCP permissions and confirmations before authorizing an external client. Customer-selected AI-enabled services operate under their own terms, settings, and data practices.

13. Confidential information

Each party may receive nonpublic business, technical, security, or commercial information that a reasonable person would understand to be confidential. Customer Content is the Customer’s confidential information. Nonpublic Beacon software, security information, product plans, and operational materials are Beacon’s confidential information.

The receiving party will use confidential information only to perform or exercise rights under these Terms, protect it using reasonable care, and disclose it only to personnel and Providers acting on the receiving party’s behalf who need it for that purpose and are bound to protect it. These duties do not apply to information the receiving party can show was lawfully public, already known without a duty of confidentiality, independently developed without use of the information, or lawfully received from another source without restriction.

These confidentiality duties continue during the agreement and for three years after the information’s last disclosure. Duties for trade secrets continue for as long as the information remains a trade secret, and duties for Customer Content continue for as long as Beacon or a Provider acting on Beacon’s behalf retains it.

A party may disclose confidential information when legally required. When legally permitted and reasonably practicable, that party will provide advance notice and reasonable assistance so the other party may seek protection. This section does not prevent Beacon from handling information as described in the Privacy Policy or responding to a security threat, abuse report, or lawful request.

14. Acceptable use

Customers and Users may not use Beacon Work to:

• violate law or another person’s rights;
• commit fraud, deceive, impersonate, phish, spam, or send unsolicited bulk communications;
• distribute malware, ransomware, destructive code, or intentionally harmful files;
• access an account, workspace, system, or data without authorization, steal credentials, test security without written permission, or bypass access controls;
• interfere with Beacon Work or impose unreasonable automated load;
• circumvent rate limits, entitlements, seat limits, payment controls, or confirmation safeguards;
• share authentication access or use another person’s account;
• scrape, resell, sublicense, or operate Beacon Work as a service bureau without Beacon’s written permission;
• reverse engineer Beacon Work except to the limited extent applicable law prohibits that restriction;
• infringe intellectual-property, privacy, publicity, confidentiality, or other rights; or
• use Beacon Mail, integrations, or Customer Content in violation of communications, privacy, consumer-protection, or anti-spam law.

Beacon Work is not designed to request or require Social Security numbers, complete payment-card numbers, account passwords, medical records, or similarly sensitive regulated information in Customer Content. Customers must not intentionally submit that information unless a Beacon feature expressly requests it or Beacon has agreed in writing to support that use.

15. Restriction and suspension

Beacon may restrict an account, workspace, User, application, integration, session, or Paid Service when reasonably necessary to respond to a security threat, suspected compromise, Customer instruction, violation of these Terms, legal requirement, payment state as described in Section 8, Provider incident, maintenance need, or risk of harm to Beacon Work or another person.

Beacon will provide advance notice when reasonably practicable. Beacon may act immediately when delay could create security, legal, financial, or operational harm. A restriction ordinarily preserves Customer Content, membership, and billing records unless deletion is independently authorized or required. Restoration depends on current identity, membership, entitlement, lifecycle, payment, and security state.

Beacon may investigate suspected violations using information reasonably necessary for that purpose. Customers will reasonably cooperate with an investigation affecting their accounts or Customer Content.

16. Termination and data lifecycle

The Customer may stop using Beacon Work at any time, but stopping use does not cancel a subscription. Subscription cancellation, account restriction, User removal, account erasure, and workspace deletion are separate operations with different effects.

Beacon may terminate access for a material breach after reasonable notice and an opportunity to cure when practicable. Beacon may terminate immediately for fraud, unlawful activity, a serious security threat, repeated acceptable-use violations, inability to provide the service lawfully, or conduct likely to cause material harm. When practicable and legally permitted, Beacon will provide a reasonable opportunity to export available Customer Content before Beacon permanently deletes it.

An owner-authorized workspace deletion ends workspace access immediately and places the workspace in deletion-pending status. The owner may restore that same workspace during the following 60 days. Restoration cancels the pending workspace deletion and reactivates that workspace; it does not copy or merge content into another workspace. After the 60-day restoration period ends, the workspace becomes eligible for coordinated permanent deletion across Beacon Work, and restoration is unavailable once permanent deletion begins.

The pre-public reset described in Section 5 uses this same lifecycle. Restoring a closed-production workspace does not make that workspace eligible for public use or remove a requirement to begin public use in a fresh workspace.

Command and Estimator items placed in Trash remain recoverable for 30 days and then become eligible for deletion. Deletion may take longer while related Provider, billing, email, file, security, audit, dispute, or legal-retention work remains unresolved.

Erasing an individual account does not automatically delete Customer Content that the Customer retains in an active workspace. Information already sent to recipients or external services remains subject to those parties’ systems and practices. Customers are responsible for exporting Customer Content they need before access ends or applicable recovery periods expire.

Sections that by their nature should survive termination will survive, including payment obligations, ownership, confidentiality, disclaimers, liability limits, indemnification, dispute terms, and general provisions.

17. Availability, product changes, and support

Beacon uses reasonable efforts to operate Beacon Work reliably, but does not promise uninterrupted or error-free availability. No service-level agreement, guaranteed response time, 24-hour support commitment, or service credit applies unless Beacon and the Customer sign a separate written agreement.

Maintenance, Provider failures, network conditions, security response, and product changes may interrupt access. Beacon may add, change, limit, or discontinue features. When practicable, Beacon will provide reasonable advance notice of a material reduction to a generally available Paid Service and a reasonable opportunity to export affected Customer Content.

If Beacon discontinues an entire Paid Service for reasons other than the Customer’s breach and does not provide a reasonably comparable replacement, Beacon will refund prepaid fees for the unused portion of that Paid Service. The “unused prepaid portion” equals the recurring subscription fee the Customer actually paid for the affected Paid Service for the then-current paid period, excluding taxes, one-time charges, usage charges, and fees for other services, multiplied by a fraction. The numerator of that fraction is the number of seconds remaining between the effective time of discontinuation and the paid-period end; the denominator is the total number of seconds in that paid period. Beacon will use the paid-period start and end times in its billing records, round the result to the nearest cent, subtract any refund or credit already provided for the affected Paid Service and the same period without reducing the result below zero, and include corresponding taxes to the extent required by law. That refund is the Customer’s exclusive monetary remedy for the discontinuation, except where applicable law requires otherwise. It does not apply to a temporary interruption, feature change, Customer cancellation, or termination for the Customer’s breach.

Support is available through infrastructure@beacon.work on a reasonable-efforts basis. Customers are responsible for providing enough accurate, non-secret information for Beacon to investigate a request.

18. Privacy and security

The Privacy Policy is Beacon’s public transparency notice. It describes and governs Beacon’s privacy practices, including how Beacon collects, uses, discloses, retains, and protects personal information and the privacy choices and rights Beacon makes available. Beacon remains responsible under applicable law for keeping that notice accurate and for meeting applicable privacy and data-protection obligations.

The Privacy Policy is not incorporated into these Terms as an additional commercial warranty or service-level commitment and is not a separate contract. It does not create an independent contractual remedy beyond the remedies these Terms or applicable law provide. This limitation does not reduce Beacon’s obligations under applicable law, any right a person has under applicable law, or the authority of a regulator or court.

The Customer remains responsible for its own privacy notices, permissions, and lawful handling of Customer Content.

Beacon uses administrative, technical, and organizational safeguards designed to protect information, but no online service can guarantee absolute security. Customers and Users must promptly report suspected compromise or unauthorized access. Beacon will assess security incidents and provide notices when required by applicable law.

19. Beacon intellectual property and feedback

Beacon and its licensors own Beacon Work, its software, interfaces, designs, documentation, marks, service technology, operational records, and preexisting materials. Subject to these Terms, Beacon grants each Customer a limited, non-exclusive, non-transferable right to permit its authorized Users to use Beacon Work during the Customer’s authorized access. These Terms do not transfer source code or ownership of Beacon technology.

If a User voluntarily provides ideas or suggestions about Beacon Work, Beacon may use them without restriction or payment. This does not give Beacon ownership of Customer Content and does not apply to information that is confidential under Section 13.

20. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, BEACON WORK IS PROVIDED “AS IS” AND “AS AVAILABLE.” THE BEACON PARTIES DISCLAIM IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

No Beacon Party warrants that Beacon Work will be uninterrupted, completely secure, or error free, or that every defect will be corrected. No Beacon Party guarantees that estimates, measurements, prices, product availability, Customer documents, integrations, third-party information, or generated outputs are complete, accurate, legally sufficient, or suitable for a particular purpose. Customers remain responsible for professional judgment, legal review, purchasing, construction, communications, and business decisions.

These disclaimers do not limit an express commitment stated in these Terms, an obligation imposed by applicable privacy or data-protection law, or liability that applicable law does not permit a Beacon Party to disclaim.

21. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NO BEACON PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, BUSINESS OPPORTUNITIES, GOODWILL, OR DATA, EVEN IF ADVISED THAT SUCH DAMAGES WERE POSSIBLE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE AGGREGATE LIABILITY OF ALL BEACON PARTIES, COLLECTIVELY, ARISING OUT OF OR RELATING TO BEACON WORK OR THESE TERMS WILL NOT EXCEED THE GREATER OF $100 OR THE FEES ACTUALLY PAID BY OR ON BEHALF OF THE CUSTOMER FOR THE AFFECTED PAID SERVICE DURING THE 12 MONTHS BEFORE THE EARLIEST EVENT GIVING RISE TO THE SAME OR RELATED CLAIMS.

Claims arise from the same or related events when they concern the same or related acts, omissions, transactions, failures, or circumstances. The cap above applies once in the aggregate to all such related claims by the Customer and its Users, regardless of the number of claims, legal theories, Users, or Beacon Parties involved; it does not reset or multiply for each claim or Beacon Party. If the same related events directly affect more than one Paid Service, the calculation combines fees actually paid for those affected Paid Services during the same 12-month period. It excludes unpaid amounts and fees for Beacon Work applications or Paid Services not directly affected by the events giving rise to the claims.

These exclusions and limits apply to all theories of liability, whether in contract, tort, statute, or otherwise, and even if a limited remedy fails of its essential purpose. They allocate risk between the parties. They do not limit Customer payment obligations or liability that applicable law does not permit the Beacon Parties to limit.

22. Indemnification

The Customer will defend, indemnify, and hold harmless the Beacon Parties from any third-party claim, action, or proceeding, and from resulting damages, judgments, settlements, penalties to the extent legally indemnifiable, costs, and reasonable attorneys’ fees, to the extent arising from:

• Customer Content or Customer Output, including a claim that it violates law, infringes a right, or breaches a duty owed to another person;
• a Customer-selected configuration, template, contract, estimate, document, credential, integration, destination, or external service;
• an instruction the Customer or a User gives through Beacon Work, including an instruction to collect, use, disclose, send, publish, retain, or delete information;
• a recipient the Customer or a User selects, a communication or transaction with that recipient, or the Customer’s relationship with that recipient;
• the Customer’s or a User’s conduct, products, services, business operations, violation of law or another person’s rights, material breach of these Terms, or prohibited, negligent, willful, or unauthorized use of Beacon Work.

The Customer has no obligation under this Section to the extent a claim is caused by a Beacon Party’s material breach of these Terms, negligence, fraud, willful misconduct, or knowing violation of law. The Customer also has no obligation to the extent a claim is caused by Beacon Work, a Beacon-created template, or other Beacon materials as provided by Beacon, including when those materials are incorporated into Customer Output or combined with Customer Content. This exclusion does not apply to the extent the claim is caused by the Customer’s or a User’s modification, configuration, instruction, use outside the permissions these Terms provide, or combination with material not supplied or authorized by Beacon.

A Beacon Party seeking defense or indemnification will give the Customer prompt written notice of the claim and reasonable cooperation at the Customer’s expense. A delay in notice relieves the Customer of an obligation only to the extent the delay materially prejudices the defense. Subject to the rules below, the Customer may control the defense using qualified counsel reasonably acceptable to the affected Beacon Party. The affected Beacon Party may participate with counsel of its choice at its own expense.

The Customer may not settle a claim without the affected Beacon Party’s prior written consent if the settlement does not unconditionally release every affected Beacon Party, admits fault by a Beacon Party, imposes liability or an ongoing obligation on a Beacon Party, restricts a Beacon Party’s business or services, or requires non-monetary relief from a Beacon Party.

If the Customer fails or refuses to assume or diligently conduct the defense, or if an actual conflict of interest prevents joint representation, the affected Beacon Party may control the defense of itself and its interests with counsel of its choice. In that event, the Customer will reimburse reasonable defense costs to the extent the claim is indemnifiable under this Section. The affected Beacon Party may settle the claim after reasonably consulting the Customer, and the Customer is responsible for the settlement only to the extent it is reasonable and the claim is indemnifiable under this Section.

23. Changes to these Terms

Beacon may revise these Terms to reflect product, operational, legal, security, or commercial changes. Beacon will post every revised version with a new version identifier and effective date. For a material change, Beacon will send reasonable advance notice to the affected Customer owner or administrator, or affected User, at the applicable account email address and will provide a conspicuous in-product notice no later than that person’s next authenticated session when that channel remains available. The notice will identify the effective date, provide access to the complete revised Terms, and describe the material change.

Beacon may immediately suspend, restrict, patch, change, or discontinue an affected service or feature when reasonably necessary to comply with law, address an urgent security issue, or prevent material harm. Beacon may take that operational action without waiting for acceptance of revised Terms. The operational action does not itself bind a Customer or User to a new material contractual obligation.

Beacon will require renewed affirmative acceptance before any new material contractual obligation in revised Terms binds an existing Customer or User. Beacon may request that acceptance at the next authenticated session by displaying the revised Terms and clearly stating that selecting the identified acceptance control means agreement. A checkbox or forced-scroll requirement is not necessary. Merely receiving notice, viewing the revised Terms, or logging in without selecting the identified acceptance control does not accept a new material contractual obligation.

Unless applicable law requires earlier action, a new material contractual obligation affecting an existing Paid Service will take effect for that Customer no earlier than the Paid Service’s next renewal after notice. The prior Terms continue to govern the current paid period. If an authorized Customer representative does not accept by the stated deadline, Beacon may decline to renew the affected Paid Service and may end the affected paid access when the current paid period ends. Beacon will not charge for a renewal that is conditioned on acceptance of revised Terms unless an authorized Customer representative accepts those Terms before the charge. The Customer may instead cancel before renewal, export available Customer Content, close its workspace under Section 24, and stop using Beacon Work.

For controlled, evaluation, or other no-charge access, Beacon may end affected access on or after the material change’s effective date if the Customer or User does not accept by the stated deadline. Beacon may restrict normal access after that deadline while allowing a reasonable opportunity, when practicable and legally permitted, to review the revised Terms, export available Customer Content, cancel subscriptions, or schedule workspace deletion. Declining revised Terms does not itself create a charge, retroactive obligation, or immediate deletion of Customer Content; the Section 16 lifecycle continues to apply.

Non-material changes apply prospectively from their effective date after reasonable notice. A Customer or User accepts a non-material change by continuing to access or use the affected service after that effective date. A Customer or User that does not agree must stop using the affected service before the effective date. Beacon will not use a Terms update to create a retroactive payment obligation. Nothing in this section delays an obligation imposed directly by applicable law.

24. General terms

Notices and electronic communications

Beacon may send operational and legal notices to the email address associated with the Customer’s owner or administrator account, through Beacon Work, or by prominent publication when appropriate. Customers must keep their contact information current. Notices to Beacon must be sent to infrastructure@beacon.work.

The Customer agrees to receive records and notices electronically. A User may retain a copy of these Terms and may request another electronic copy through the contact address above.

Ending the Customer relationship

To terminate its continuing contractual relationship for a workspace, the Customer must cancel all subscriptions for that workspace, have the workspace owner schedule the workspace for deletion, and cease using the workspace. Termination becomes effective when workspace access has ended and the last subscription term has expired or otherwise ended, whichever occurs later. Canceling subscriptions without closing the workspace does not terminate these Terms while the Customer continues to access or use Beacon Work.

During the Section 16 deletion lifecycle, the provisions needed to administer retention, restoration, deletion, outstanding payment, and surviving rights and obligations remain effective. Restoring the workspace during the 60-day period withdraws the termination of the continuing relationship and reactivates these Terms for use of that workspace. Termination does not erase amounts already owed or provisions that survive under Section 16.

Governing law and disputes

Before filing a formal claim, a party must give the other a written description of the dispute and allow 30 days for a good-faith attempt to resolve it. This requirement does not prevent a party from seeking urgent equitable relief or meeting a filing deadline that cannot legally be extended. Disputes that are not resolved informally will be resolved in court. These Terms do not require arbitration and do not include a class-action or collective-action waiver. These Terms are governed by the laws of the State of Washington, without regard to conflict-of-laws principles. The parties consent to the exclusive jurisdiction and venue of the state and federal courts in King County, Washington, except where applicable law requires otherwise.

Assignment and business transfers

The Customer may not assign these Terms without Beacon’s written consent, except as part of a bona fide merger or sale of substantially all of the Customer’s business if the successor agrees to these Terms and is not a competitor of Beacon. Beacon may assign these Terms in connection with a financing, reorganization, merger, acquisition, sale of assets, or transfer of Beacon, Beacon Work, or any associated application, provided the successor assumes Beacon’s obligations under these Terms.

Remaining provisions

These Terms, any purchase terms shown at checkout, and any signed agreement between Beacon and the Customer are the entire commercial agreement about Beacon Work. As Section 18 explains, the Privacy Policy is a transparency notice governing Beacon’s privacy practices; it is not incorporated as an additional commercial warranty, service-level commitment, or independent contract. That distinction does not limit obligations or rights imposed by applicable law. To the extent of an express conflict, a signed agreement between Beacon and the Customer controls over both checkout terms and these Terms; checkout terms control over these Terms only for the specific price, quantity, billing period, and Paid Service purchased. These Terms control in all other respects. A document with higher priority controls only the subject of the express conflict and does not displace unrelated provisions in a lower-priority document.

If a provision is unenforceable, it will be modified only as much as necessary and the remaining provisions will remain effective. A failure to enforce a provision is not a waiver. No Beacon Party is liable for delay or failure caused by events beyond its reasonable control. That force-majeure protection does not eliminate a refund otherwise owed under Section 17 when Beacon discontinues an entire Paid Service, although an event beyond Beacon’s reasonable control may delay processing only for as long as it reasonably prevents Beacon from issuing the refund. These Terms do not create a partnership, joint venture, agency, or employment relationship. Each Beacon Party other than Beacon is an intended third-party beneficiary only of Sections 20 through 22 and the force-majeure protection in this Section 24, and may enforce only the protections those provisions expressly provide to the Beacon Parties. There are no other third-party beneficiaries.

25. Contact

Questions, support requests, billing concerns, and legal notices may be sent to infrastructure@beacon.work.